FREE SHIPPING WORLD-WIDE
FREE SHIPPING WORLD-WIDE
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FAQ

How is ZUZEZ different from other sites?

Unlike most online retailers out there, we are customers focused and work hard to serve you with the best deals. We can guarantee you quality products, swift delivery, and lowest prices.

Shipping?

Order processing time take around 24-48 hours before shipment. 

Shipping times range from 4-27 days depending on the country shipping address. 

We provide shipping to all of USA, Canada, UK, Europe, Australia, and New Zealand. Estimated Delivery Time: 

  • USA/Canada: 4-18 Business Days
  • UK: 8-23 Business Days
  • Europe: 7-26 Business Days
  • AUS/NZ: 11-27 Business Days

    What method of payments are accepted?

    Accepts all major credit cards as secure payment methods.

    How do you ensure the quality of your product?

    At ZUZEZ, we have a dedicated sourcing team that works directly with manufacturers abroad. We test everything before we send it to you.

      How to track my orders?

      Once your order shipped out, we will send you a shipping confirmation email that includes your tracking number and tracking link which help you track your package. 

      How do I know that my order has been successfully submitted?

      You will receive an email confirmation containing the Order Number and details of your purchase.

      What if there are items missing or incorrect products when I receive my order?

      For missing or wrongly shipped items, please contact us at sales[@]zuzez.com

      Please quote your transaction reference number (Order #) and provide us with a proof (image file size should be below 3MB). We will be more than happy to reship you the correct item with no extra cost and we will not ask for the item that was wrongly sent to you back! You may keep it as a gift from us.

      Is ordering online secure?

      Yes. We take the utmost care with the information that you provide us when placing an order through our online store (or through any other means). The server that hosts our store encrypts the transmission of all credit card and personal customer information using the Internet-standard SSL (Secure Sockets Layer) protocol. 

      Is it safe to use my credit card on your website?

      To ensure a safe payment procedure, our website uses credit card processor for a reliable and secure internet payment gateway, keeping all data encrypted with AES-256.

      Is my personal information kept private?

      Any information that you share with us is private and confidential. At no point will we share, rent or sell your personal information without your consent, except as required by law.

      Returns

      Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

      To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

      To complete your return, we require a receipt or proof of purchase. 

      For more information please read our Refund Policy.

      How do we use your information?

      We may use the information we collect from you when you surf the website or use certain other site features in the following ways:

      • To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
      • To allow us to better service you in responding to your customer service requests.
      • To quickly process your transactions.
      • To administer a contest, promotion, survey or other site feature.